At last, Telstra InfraCo is opening access to parts of the fibre-optic network which powers Telstra, with its new Dark Fibre products. Configure our fibre your way, to deliver the privacy, performance and ability to upgrade capacity which new customers demand.
Telstra InfraCo Dark Fibre offers dedicated fibre pairs to create the operational and bandwidth flexibility, security, or speed needed to serve customers or unlock new business opportunities.
Control
Configure your network, your way
Capacity
Scale bandwidth by upgrading/downgrading your active equipment to support customers’ needs into the future
Privacy
Dark fibre pairs are used only by you
Cost
Predictable spend; optimal expense vs managed services
Security
Greater control over your customers’ valuable data
Built
proven and ready to buy today[1]
[1] Subject to available capacity and ordering timeframes
For advice on how you can benefit from Telstra InfraCo Dark Fibre, contact your account manager or fill in our become a customer form below.
250+ pre-defined paths available now
6 Capital Cities
68 Metro data centres
78 Metro NBN Points of Interconnect
2 Cable Landing Stations
- 250+ pre-defined fibre paths on high demand routes serving:
- Data Centre to Data Centre (DC)
- NBN Point of Interconnect (POI) to NBN POI
- DC to NBN POI
- DC to Cable Landing Station
- Reaching 68 metro data centres, 78 metro NBN POIs and 2 Cable Landing Stations
- In Brisbane, Sydney, Canberra, Melbourne, Adelaide and Perth
- Metro SLA targets:
- 99.95% availability
- 1 hour fault response to customer notification and
- 8 hour fault restoration
- Fixed price quotes, and 3, 5 or 10-year contract terms
| Mouse: | Trackpad: | Touch screen: |
| - Left mouse button to click on routes and reveal pop up; pan | - pinch to zoom in and out | - pinch to zoom in and out |
| - Scroll wheel to zoom in and out | - left button to pan | - tap on routes to reveal pop up |
| - Right mouse button to 3D Rotate | - right button to rotate | - hold ctrl and touch to 3D rotate |
Telstra InfraCo Dark Fibre – Frequently Asked Questions
Dark Fibre is suitable when you prefer to have full control over your network design and transmission equipment choices, enabling private connections for large volumes of data.
Telstra InfraCo wishes to create a good customer experience by initially focusing on a small subset of use cases and routes. This will expand as we learn and adapt. This launch we are focusing on Data Centre, nbn POI’s, Cable Landing Station sites (all in metro locations).
Dark Fibre is predominately sold in pairs of fibre strands, so we have focused our pricing on pairs. But we can offer a single strand (POA).
Not at this stage. This is on our product roadmap but is not ready for launch at this stage.
Yes – routes that are less than 100km, and within the metro area. These requests will need to be talked through with your Account Manager.
It depends whether the route is on-net or off-net for Telstra InfraCo. These requests will need to be qualified, through your Account Manager.
Typical commercial lease duration offered is 3, 5 or 10 years.
A pre-defined route can take minutes to quote, and order on MSH Tool. Delivery is targeted for 20 business days, subject to capacity and feasibility.
A route that is not on the pre-defined route list is likely to take up to 4-6 weeks to quote, depending on whether the route is on- net for Telstra's fibre network, and minutes to order if you accept the quote. Again, delivery will depend on whether the route is on or off-net Telstra's fibre network and will be advised on a case by case basis.
Delivery for on-net services on pre-defined routes is targeted for 20 business days; For requests that need augmentation build, delivery timeline will be advised on case-by-case basis.
For pre-defined routes Telstra InfraCo will build additional fibre capacity if there is demand. For other routes Telstra InfraCo will consider building fibre if there is strong demand.
Faults are managed by the same teams in Telstra that manage Data product Faults.
Before incident escalation to Telstra InfraCo, please complete the key activities listed in our Fault Diagnosis checklist and provide relevant information in your issue ticket. We will respond within 60 minutes to inform you of progress with a target restoration time of 8 hours.
When your dark fibre is first handed over, the fibre performance will be provided in the handover document.
If there is a fault, the fibre will be restored to the product specifications. All other wideband fault reporting will be available on time to respond, time to restore, similar to Data Products, and will be discussed in your regular Sales and Service Management meetings.
Dark Fibre is different from Managed Products as Telstra InfraCo does not have electrical components on the service and therefore cannot monitor it. Therefore for a fibre cut or outage we need to treat this as a fault and supply a fault ticket.
For advice on how you can benefit from Telstra InfraCo Dark Fibre, contact your account manager or fill in our become a customer form below.