Publisher:
Telstra Wholesale
Name:
Telstra Wholesale Mobile Network
Copyright Date:
06/12/2024
Copyrighted By:
Telstra Wholesale
Family Friendly:
Yes
Language:
English
Categories:

What is the Telstra Wholesale Mobile Network?

The Telstra Wholesale Mobile Network is used by leading retailers and resellers to support their consumers with mobile connectivity plans. These resellers are often called Mobile Virtual Network Operators, or MVNOs.

 

The Telstra Wholesale Mobile Network uses parts of Telstra’s mobile network. 

 

This page gives you details of the capabilities of the Telstra Wholesale Mobile Network. 

Telstra Wholesale Mobile Network Coverage

The Telstra Wholesale Mobile Network coverage area reaches more than 98.8% of the Australian population with 4G or 5G and covers more than 1.7m square kilometres of the Australian landmass.

 

The service provides 5G coverage reaching more than 75% of the Australian population.

Factors influencing your actual speeds

Data download and upload speeds. The speed you will experience on your mobile device is limited by many factors such as:

 

  • The topography of your location (for example any obstructions of the line of sight to the base station);
  • Your distance from the base station;
  • The local weather conditions (like extreme heat or heavy rain);
  • How many other users are accessing the mobile network from the base station at the same time (i.e., number of concurrent users);
  • Whether your device supports the relevant mobile network spectrum bands 
  • The hardware and software configuration on your device; 
  • Any speed cap or other restriction applied to your plan; and
  • The destination of your internet browsing session (eg a busy web server).
Speed Caps

 

Speed caps apply to all mobile plans which use the Telstra Wholesale Mobile Network.  Available speed caps are 100Mbps, 150Mbps or 250Mbps.

 

Check your plan’s Critical Information Summary to find out which speed cap applies.  

 

It is important to note that the speed cap on your plan is the maximum potential download speed for data included in your recharge/plan.  

 

Typical speeds will often be lower, as mobile speeds vary due to the many factors listed above.

 

Now that the 3G network is closed, some phones can no longer call emergency services because they depended on 3G for calls. New rules introduced by the federal government (Ensuring mobiles can reach 000 after the 3G shutdown | ACMA ) mean incompatible phones will be blocked from accessing the mobile network. 

I received an SMS or heard a voice announcement on my phone

 

If you received an SMS similar to this:

This phone is using 3G to make calls and Emergency 000 calls, so you’ll need to enable 4G calling before 28 October to stay connected. To do this, turn on VoLTE in your phone’s settings and update your phone software to the latest version. Contact your service provider for more info. Changed phones recently? Try the checker again in a few days.

 

or a similar recorded voice announcement prior to making a call on your phone, you need update your phone's software and settings to ensure you can make emergency calls if you ever need to. For Apple or Android devices, guidance for updating software and changing settings to enable VoLTE is below. If your device does not run Apple or Android software, or if you're unsure, consult the device manufacturer. 

 

Updating Apple software
process for upgrading software

 

Go to Settings Select General Scroll to Software Update and follow prompts.

Updating Apple VoLTE settings
Example apple VoLTE update

This is an example only, actual settings may vary.

Updating Android software
Android software update

 

Open your device's Settings app. Tap SystemSoftware update.

You'll find your update status. Follow any steps on the screen. 

 

Updating Android VoLTE settings
Update Android VoLTE settings

This is an example only, actual settings may vary.


Speed cap of 100Mbps Speed cap of 150Mbps Speed cap of 250Mbps

Typical download speeds

 

4G: 5Mbps – 100Mpbs 

5G: 10 Mbps– 100Mbps

Typical download speeds

 

4G: 5Mbps – 150Mpbs 

5G: 10 Mbps– 150Mbps

Typical download speeds


4G: 5Mbps – 180Mpbs

5G: 10 Mbps – 250Mbps

Typical upload speeds

4G & 5G: 1Mbps – 40Mbps

 

Typical speeds on 4G-only plans are: 2Mbps – 100Mbps.

 

Suitability: Each speed cap (100Mbps/150Mbps/250Mbps) is great for regular usage including streaming, browsing and social media.

 

5G requires a 5G enabled plan and compatible device.

 

 

 

 

Telstra Wholesale Mobile Network: FAQs

Use the Telstra Wholesale Coverage Map above to search for your location, or where you intend to travel.

Speeds may vary due to factors such as location, device capabilities, distance from the base station, local conditions, concurrent users, hardware and software configuration, download/upload destination and whether your plan is 5G enabled or is speed capped. Please check the section on Speed and Speed Caps, above.

mmWave is a technology which adds more data capacity in high traffic areas  on compatible devices. mmWave coverage is rolling out now and is currently only available in limited locations.


The information on this webpage including information about mobile network, coverage and speeds is provided by Telstra. Telstra takes all reasonable steps to ensure the information is accurate and complete.