Privacy at Telstra

Privacy matters to us and we know it matters to you. We are committed to protecting your privacy, keeping your personal information safe and ensuring the security of your data. 


Using our services

We provide a range of telecommunications products and services. To provide you with these products and services and bill you accurately, we need to collect and store some of your personal information. We also use some of your information to develop new products and services so that we better tailor our offers to your needs.

Privacy in the digital world

To help you understand privacy and security in the digital world we offer information and advice about online safety and data security. We are also developing more tools to allow you to control your own privacy settings.

Want to know more?

Millions of people across Australia trust us with their personal information. We continue to work diligently every day to honour your trust. To find out more about how we manage and use your personal information we encourage you to read our Privacy Statement.

Terms of Use

Please be aware of these important points when using our website

Please be aware of these important points when using our website

Terms of Use is operated by Telstra. Your access to and use of is subject to these terms, the Privacy Statement, the Copyright and Trade Mark Notice and any other terms contained on this website ("Terms"). Access to certain content on may be governed by specific terms which override or supplement these Terms . is intended for residents of Australia only.

In these Terms, references to “we”, “us”, “our” and “Telstra” are:

(a)  until 1 January 2023, references to Telstra Corporation Limited ABN 33 051 775 556; and

(b)   on and from 1 January 2023, references to Telstra Limited ABN 64 086 174 781.

1. What you must do

You must use responsibly according to these Terms. 

2. What you must not do

You must not use

(a) for any unlawful purpose; 

(b) in any way that interferes with the proper functioning of or any other person's use of; or 

(c) attempt any of the above acts or permit another person to do any of the above acts.

3. Third Party Content

Any third party products, services, links or information provided on are not provided or endorsed by us and your legal relationship is with the third party supplier.  Subject to the Australian Consumer Law provisions in these Terms, You access those sites and use the information, products and services made available at those sites solely at your own risk.

4. Security

To the maximum extent permitted by law, and subject to the Australian Consumer Law provisions of these Terms, Telstra does not guarantee: 

(a) the security of, any systems (including the Internet and your hardware and software) used in accessing, or any information passed through such systems; or 

(b) that access to or any systems used in accessing will be continuous or virus or error free.

5. Privacy 

Telstra may use personal information about you in accordance with our Privacy Statement located on You must not breach or permit a breach of any other person's privacy in using 

6. Indemnity

You indemnify us and our officers, employees, agents and related bodies corporate from and against all actions, claims, suits, demands, damages, liabilities, costs or expenses (Claim) that arise naturally (that is, according to the usual course of things) in connection with your use of except to the extent the Claim is caused or contributed to by us. We will also take reasonable steps to mitigate our costs, damages and loss in arising from such Claim. 

7. Disclaimer and limitation of liability

7.1 To the extent permitted by law and subject to the Australian Consumer Law:

(a)  neither we nor any of our officers, employees, agents or related bodies corporate will be liable in any way (including for negligence) for any loss, damage, costs or expenses suffered by you or claims made against you through the use of, any failure to provide, or in connection with any products, services or information supplied, offered to be supplied or advertised via 

(b) all warranties, conditions and representations about, the availability of, the products and services advertised, offered to be supplied, or supplied via and the information provided on are excluded. 

7.3 If a term is implied by law into these Terms and the law prohibits provisions in a contract excluding or modifying liability under that term, then it will be included in these Terms. However, our liability for breach of such term will be limited, at our option, to one or more of the following: 

(a) in relation to goods, the replacement or repair of the goods or the supply of equivalent goods or payment for the cost of such replacement, repair or supply; 

(b) in relation to services, the supply of the services again; or payment for the cost of resupply.

8. Australian Consumer Law

Subject to the previous paragraph, nothing in these Terms excludes or limits, or has the effect or excluding or limiting, the operation of the Australian Consumer Law or any right you may have under the Australian Consumer Law. Australian Consumer Law means the law of that name as set out in schedule 2 of the Competition and Consumer Act 2010 (Cth).


9. Coverage maps

9.1 If Telstra authorises you to use or provide access for others to use coverage maps prepared by Telstra, Telstra takes no responsibility for your use of the coverage maps or for the accuracy of the coverage maps or any reliance by you or your customers on these maps except where Telstra has caused or contributed to the loss or damage as a result of its own negligence, fraud or wilful misconduct.

9.2 Telstra reserves the right to vary, modify or withdraw coverage maps at any time without notice.



10. Variation of Terms, prices, etc

Telstra may change any of these Terms, any prices, and any products and services from time to time by publishing an updated version on By continuing to use the website you will be deemed to accept the updated Terms and agree to be bound by them.

11. Termination

If, in Telstra's reasonable opinion, you breach any of these Terms, we may suspend, terminate or limit your access to and terminate the Terms effective immediately. Any withdrawal by Telstra of your access to will not affect the validity or operation of any contract governing the supply of goods and services from Telstra outside of 

12. Governing law

These Terms are governed by the law in force in the State of New South Wales, Australia, and the parties irrevocably submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia and courts of appeal from them. 

Copyright and Trademark Notice

This Copyright and Trade Mark Notice applies to the website and all other pages and websites owned or operated by or on behalf of Telstra (each a "Telstra website").

In this Copyright and Trade Mark Notice, references to “we”, “us”, “our” and “Telstra” are:

(a)  until 1 January 2023, references to Telstra Corporation Limited ABN 33 051 775 556; and

(b)   on and from 1 January 2023, references to Telstra Limited ABN 64 086 174 781.

1. Trade Mark Notice 

1.1, the material on, the software, design, text and graphics comprised in and the selection and layout of are owned or licensed by us and protected by copyright under the laws of Australia and other countries.

You may view this website and its contents using your web browser and save an electronic copy of the website solely in the usual operation of your web browser in visiting the site.

1.3 You must not otherwise reproduce, transmit (including broadcast), adapt, distribute, sell, modify or publish or otherwise use any of the material on the site, including audio and video excerpts, except as permitted by statute or with Telstra's prior written consent.

2. Trade Mark Notice 

This site includes registered trade marks and trade marks which are the subject of pending applications or which are otherwise protected by law including, but not limited to the word TELSTRA and the Telstra logo. You may not use these trade marks or the names "Telstra Corporation Limited", "Telstra Corporation" or "Telstra Limited" or the name of any of our related companies.

3. Linking to third party sites

This website contains links to third party sites. The links are provided solely for your convenience and do not indicate, expressly or impliedly, any endorsement by Telstra of the site or the products or services provided at those sites. You access those sites and use the products and services made available at those sites solely at your own risk.

4. Framing

You must not frame any of the material appearing on except in accordance with Telstra's Linking and Framing Policy or otherwise in accordance with Telstra's prior written consent