The Telstra Wholesale Mobile Network coverage area reaches more than 98.8% of the Australian population and covers more than 1.7m square kilometres of the Australian landmass.

Our Coverage Map
Check our predicted 4G and 5G mobile coverage

These maps show predicted mobile outdoor coverage.  Your actual experience may vary.

There are two views of our outdoor mobile coverage that you can explore.


•       Initial view:  Areas we predict coverage that is ordinarily sufficient to support voice and video calls, texting, web-browsing, social media and video streaming.

•       Full coverage:  Areas we predict coverage that is ordinarily sufficient to support voice calls, texting and web-browsing, although higher-data activities involving video or high-resolution graphics may be slower or less consistent in areas near the outer edges.


Enter your address to see predicted outdoor mobile coverage in your area. 

Navigate the map with keyboard by using the arrow keys to pan and the +/- keys to zoom in and out, respectively. 

No address? You can also search by Latitude, Longitude in decimal – e.g., 32 deg south and 150 deg east is entered -32.00000, 150.00000

Information and Guidance

What are coverage maps?

Our coverage maps show where we predict outdoor mobile coverage is available and serve as a helpful guide. We’ve provided some tips on how to use the maps and what can affect your mobile experience.


Important! Coverage maps are a guide, not a guarantee

Mobile networks and signals are inherently variable. While our maps give you a good idea of outdoor coverage, your actual experience may differ because of:

Local conditions – buildings, trees, hills or other structures near you can obstruct the signal

Network load – lots of people using the network at the same time can slow it down

Your chosen phone– and some phones pick up the signal better than others

Being indoors or in a vehicle – the maps predict outdoor coverage only; when indoors or in a vehicle, coverage is highly variable, as building structures or vehicle bodies can reduce or even block the signal

The nearer to the outer edges of our predicted coverage, the more likely these factors will affect your experience.

For these reasons, we cannot guarantee a connection or a specific quality of service at every location shown on our maps.

How do I use the coverage maps?
Tips on how to use and understand the coverage maps

 

You can check predicted coverage by:

  • Entering an address in the search box;
  • Zooming in on the map of Australia; or
  • Searching by latitude and longitude (for example, enter -32.00000, 150.00000 for 32° South and 150° East).


How do the coverage maps work?

  • The initial view shows both 4G and 5G (non-standalone) predicted coverage.
  • The map updates automatically to show the most advanced technology available at your nominated location – for example, 5G coverage if it’s in range.
  • Use the legend to toggle between 4G and 5G predicted coverage by clicking on 4G or 5G.


What other details should I look for when searching a location?

  • Look for the text boxes in the top left corner – they’ll tell you if outdoor coverage is predicted and gives our best estimate of predicted indoor coverage. 


What do the coverage maps show?

Our coverage maps show where we predict there is outdoor mobile coverage and serve as a helpful guide. Because coverage is variable, we can’t guarantee connectivity at every location where coverage is predicted.


There are two views of outdoor mobile coverage that you can explore:


1. Initial view:   Areas we predict coverage that is ordinarily sufficient to support voice and video calls, texts, web-browsing, social media and video streaming.


2. Full coverage view:  Areas we predict coverage that is ordinarily sufficient to support voice calls, as well as activities like texting and web-browsing, although higher -data activities involving video or high-resolution graphics may be slower or less consistent in areas near the outer edges.  This is because a mobile signal at these outer edges has a higher potential to be impacted by factors such as device model, how you use your device, the surrounding environment, and the type of activity being performed.


What can I do to improve my experience in regional and remote areas?

If you live or travel near the outer-edges of our full coverage areas, you may benefit from using a device designed for regional coverage or a coverage extension accessory to help improve your overall experience.

What can affect my mobile experience?

Coverage maps predict coverage based on tower locations and known large-scale obstructions (such as mountains and forests), but real-world conditions at the user’s location can impact the actual user experience.  Your mobile experience depends on more than just getting a signal, but also on signal quality and that can be influenced by factors that change from place to place and moment to moment. 

Things that can impact your experience include:

  • Local conditions – buildings, trees, hills or road cuttings
  • Network load – how many people are using the network at the same time
  • Your chosen phone– and how you use your phone.

Because of these factors, your mobile experience will vary as you (and other users of the network) move around and use your phone for different activities.  The nearer to the outer edges the more likely these factors will affect your experience. 

Here are common factors that can affect your mobile experience within predicted coverage, along with practical tips to help improve it.

 

Factor

Tips to improve

Local conditions: Your signal could be obstructed if you are located near trees, a hill, building or other structures.  These obstacles can block or weaken the signal

Consider moving to a different spot – ideally away from the obstruction or to a more open area. 

Indoors: Being inside a building reduces your mobile signal.  The impact depends on things like wall thickness, window size, metallic tinting and how far you are from the outside. 

Use Wi-Fi:  If Wi-Fi is available, connect to it for your data needs, and enable Wi-Fi calling via your device settings. 

Move to a better spot:  Try going upstairs, closer to an open window, or step outside if it’s safe. 

Inside your vehicle: Your vehicle’s body can weaken mobile signals.  Phones placed below dashboard level (like on a wireless charger) can experience more signal loss than those near a window.  The impact also depends on factors like body materials, window size and metallic tinting. 

Mount your phone on the dashboard:  This helps keep it higher above the metal vehicle body and engine obstructions and closer to the window.

If you’re not driving:  Hold your phone near a window for better reception.

Your type of phone: Not all phones are created equal – some pick up signals better than others and not all devices support all features. Choosing the right phone can improve your signal strength.

Consider whether a device that has been designed for regional coverage would benefit you.

 

How you’re holding the phone: Your experience can vary depending on how you’re holding your phone.

Consider holding the phone away from your body or head. Most people naturally do this when scrolling or web-browsing but it can also be of benefit for voice calls – using speakerphone or a headset can make this easier.

Moving while on your phone: When you’re on the move you’re more likely to encounter obstructions that impact your signal quality (like those above) and your signal is also likely to be switching between towers as you move. For these reasons, your signal quality is likely to fluctuate.

Consider the tips above when you’re on the move.

Crowds and traffic: Just like peak hour on the roads, mobile networks can slow down when lots of people are using them at the same time.  Even if you might otherwise have good signal quality, high traffic can affect overall experience.

Use Wi-Fi:  If you have Wi-Fi available connect to it for data. Fixed networks can handle higher volumes and often experience different peak times than mobile networks.
Device compatibility

These maps only apply to devices that are correctly configured and compatible with Australian mobile networks.  Devices purchased from Telstra work with our network.  However, we cannot guarantee compatibility for devices bought elsewhere.  This is especially important if your device was bought second-hand or overseas.


To access 5G, you’ll need a 5G compatible device, a 5G capable plan, and be in the Telstra Wholesale 5G coverage area.

5G is only available in selected areas and with selected plans.

View the 5G coverage map to see where 5G is available.