Broadband and Voice products we are exiting

Keep track of important dates and go to product options for our exiting Voice products.

Voice
Business Line Fax (exited)
National stop sell

31 March 2020

National exit date

1 July 2020

NBN disconnection

N/A

What next?

All existing services will be migrated across to standard business lines. The only difference to you will be the description on your bills, which will now reflect the new name. There is no change in functionality or features and there is no change in pricing.

Business Voice IP

The Business Voice IP provides a high quality, reliable SIP based voice solution for multi channel voice and data services. As a result of our Telstra2022 strategy this product will now be withdrawn.

National stop sell

17 December 2019

National exit date

17 June 2021

NBN disconnection

No

As an infrastructure provider we are here to support your business decision and the direction you follow to replace this solution – but it is important to ensure your customers are protected from disruption. We recommend you explore our “Six Steps to Help Prevent Customer churn During Technology Migrations”.

 

Corporate Virtual Private Network (CVPN) (exited)

Telstra Wholesale CVPN enables multi-location premises to link their Australian and international premises together into an integrated Dial Plan.

National stop sell

30 November 2018

National exit date

31 January 2020

NBN disconnection

No

Making the switch from Corporate Virtual Private Network (CVPN) isn’t complicated – but it is important to ensure your customers are protected from disruption. We recommend you explore our “Six Steps to Help Prevent Customer churn During Technology Migrations”.

 

CustomNet (exited)

CustomNet is a Centrex (or virtual PABX type) service, where the features are delivered directly to you from our private DMS switched Network. For many years, CustomNet has brought advanced call handling features business telephone services throughout Australia.

National stop sell

In place

National exit date

31 January 2020

NBN disconnection

Yes

Making the switch from CustomNet isn’t complicated – but it is important to ensure your customers are protected from disruption. We recommend you explore our “Six Steps to Help Prevent Customer churn During Technology Migrations”.

 

Enhanced Indial (exited)

Enhanced Indial is a call forward-immediate feature that is provided on a 100-number block of an Indial service. Enhanced Indial forwards incoming calls (to any of the numbers on the 100 number block) to another destination.

National stop sell

30 November 2018

National exit date

31 May 2019

NBN disconnection

Yes

ISDN

Telstra Wholesale ISDN 2 is an ISDN basic rate service which converts an existing analogue telephone into two digital lines, giving you two distinct phone numbers.

ISDN 10/20/30 is Telstra Wholesale's ISDN Primary Rate Access service and usually consists of between 10 and 30 information/B channels and a control/D channel.

National stop sell

30 June 2018

National exit date

31 May 2022

NBN disconnection

Yes

What next?

Making the switch from ISDN isn’t complicated – but it is important to ensure your customers are protected from disruption. We recommend you explore our “Six Steps to Help Prevent Customer churn During Technology Migrations”.

Private Payphone Line Complete

The Payphone Line Complete Service is a voice service for Private Payphone Operators. 

National stop sell

31 October 2019

National exit date

TBC

NBN disconnection

N/A

What next?

On and from September 20th, 2020 any remaining Payphone Line Complete Service will revert to a normal business line and the attached payphone equipment will no longer work. If you do not cancel your Payphone Line Complete Service on or before September 20th, 2020 your Service will revert to a normal business line.

Helpful links

Explore our exits pages