The risk of having no digitisation strategy
Leading technology consultants from Infosys debated key issues facing our industry with Wholesale customers, at Telstra Wholesale Business Connect.
Jayant Sharma, APAC lead, Infosys Digital for Comms, Financial Services and Public Service talks about the risk of doing nothing in the face of rapid digitisation.
Jay says that businesses of all sizes and sophistication, in all industries, need to ensure they continually re-evaluate the customer experience they offer to ensure they meet the standards of the time. Otherwise they may feel the full effect of the higher uncertainty, lower margins, changing customer expectations that has become the new norm for many today.