Our promise to you
For the first time, we have adopted a customer service promise across our entire company. This is a statement that explains what you can confidently expect from us each and every day, and it’s just two words – We Care. This promise is built upon three strong commitments:
- Personalised service
We listen and respond to you, building strong relationships based on mutual respect and shared ambitions.
- Total confidence
We deliver high quality networks because we know performance and reliability is critical to your business. We also remove complexity and keep you and your customers informed with consistent communications and access to our 24x7 customer portal.
- The best wholesale products and services
We continually invest in our portfolios to create world class products and services that deliver great customer experiences.
Find out more
For Telstra Wholesale Customers:
|Talk to your Account Manager today|
Not a Telstra Wholesale Customer?
|Complete the new customer enquiry form and we’ll get back to you.
Go to New Customer Enquiry Form
The TWA enables faster deal turnaround times, easier access to the information you need, and overall it's a better way of doing business together.
Sometimes things happen beyond our control that mean we can’t connect or fix faults to standard telephone services in our usual timeframes, or even keep appointments.
The Telstra Wholesale Customer Portal is designed to make your life much easier. It’s an online operational one-stop shop – a great alternative to trawling through emails or spending all afternoon on the phone.
Compare, analyse and report on your bills easily with our online customer tool, LinxOnline.