Publisher:
Telstra Wholesale
Name:
Ordering
Copyright Date:
25/01/2017
Copyrighted By:
Telstra Wholesale
Family Friendly:
Yes
Language:
English
Categories:

LinxOnline Ordering (LOLO™)

Ordering, provisioning and managing your services is easy with our online customer tool, LinxOnline. Available 24/7, it lets you manage your orders whenever and wherever it’s convenient for you.

LOLO™ lets you place orders and track their progress digitally.  Log in to LOLO™ and you can:

  • place orders for new services
  • create, find, monitor and change requests for services
  • change a service number or directory listing
  • cancel or reconfigure existing services
  • get a status report on your requests.
     

Find out more

For Telstra Wholesale Customers:

  Contact your account manager or service manager for an ordering solution that suits your business.

LinxOnline Interaction Gateway (LOLIG®)

LinxOnline Interaction Gateway™ (LOLIG®) is a dedicated communications channel between Telstra Wholesale and you. LOLIG® gives you access to real time information on product availability, orders and deliveries.  Mobile customers can use LOLIG® for Mobiles for ordering, activation, fault logging and port/churn.

 

LinxOnline Mobiles (LOLM)

If you’re a mobile service provider, you can order our mobile services through LinxOnline Mobiles (LOLM) which also lets you enter and process requests for activation, deactivation and make modifications for GSM services. Not all Telstra Wholesale products and solutions are available through our online applications. Ask a Telstra Wholesale business operations manager for ordering details.
 

Voice
(61) 1300 897 378, Option 1,1
(61) 1300 882 080
WCO.Voice.Broadband.Provisioning@telstrawholesale.com

Data
(61) 1300 897 378, Option 1,2
(61) 1300 134 544
WCO.Data.Provisioning@telstrawholesale.com

 

Voice
(61) 1300 897 378, Option 1,1
(61) 1300 882 080

DSL and Spectrum Sharing
(61) 1300 897 378, Option 1,1
(61) 1300 882 080
WCO.Broadband.Enquiries@telstrawholesale.com

LOLIG
(61) 1300 897 378, Option 5
(07) 3221 4656
lolig.support@telstrawholesale.com

LOLO
(61) 1300 897 378, Option 5
(07) 3221 4656
lolo.custservice@telstrawholesale.com

Order

Find out how to order from Telstra Wholesale.

Portal login

Login to our secure customer portal for reports and webforms.

Ask a question

Got questions? We’re happy to help.

Become our customer

Fill in our new customer enquiry form and we’ll get back to you.

Customer Port, churn and transfer

We can manage your customer churn, port and transfer processes to ensure a high level of performance, efficiency and consistency. Our processes are ISO 9001 quality accredited.

Our customer port, churn and transfer processes include:

  • eBill package redirection churn
  • Broadband Transfer
  • Mobile Resale churn
  • Multi-Carrier Pre-selection churn
  • Local Number Portability
  • Mobile Number Portability
  • Unconditioned Local Loop requests.

Support

You can lodge enquiries about Ports, Churns or Transfers using an online webform in our Customer Portal.


Training

Once you’ve registered for LOLO, you can access online training and support materials on the Customer Portal, including: