Telstra Wholesale
Faults / Assurance
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Telstra Wholesale
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LinxOnline Service (LOLS)

We understand that your reputation is your most valuable asset so we’re committed to correcting faults quickly and restoring your service as soon as possible.  And if you do encounter a problem you can report it 24 hours a day, seven days a week online or by phone.

Our easy to use online fault reporting application LOLS lets you lodge, monitor and clear any service issues you have with Telstra Wholesale in a secure online environment.

For information on Mass Service Disruptions click here

Find out more

For Telstra Wholesale Customers:

  Talk to your Account Manager today

We’ll respond to your service difficulty and restore a service within the target timeframes as specified in your Service Level Agreement (SLA). If we don’t respond to your service difficulty or restore a service when your SLA says we will, you can start an escalation. You can also escalate based on urgent medical (life threatening) grounds. Our escalation service is a one-stop service with a single contact assigned to you for the entire process.


1800 635 940 


(+61) 2 9204 5806

LOLS customers have help desk support to assist with the fault process, including system support.

National Wholesale Service Centre

You can lodge a service difficulty with the National Wholesale Service Centre.


180 22 88
(+61) 1300 897 378 (1300 TW SERVICE), Option 4


(+61) 7 3236 3290, Option 1,1


(61) 1300 897 378, Option 5
(07) 3221 4656


Find out how to order from Telstra Wholesale.

Portal login

Login to our secure customer portal for reports and webforms.

Ask a question

Got questions? We’re happy to help.

Become our customer

Fill in our new customer enquiry form and we’ll get back to you.


Once you’ve registered for LOLS you can access online training and support materials on the Customer Portal, including: