LinxOnline eBillYou can compare, analyse and report on your bills easily with our online customer tool, LinxOnline. It’s available 24/7, so you can manage your bills whenever and wherever it’s convenient for you.
If you’re a fixed line voice and data service provider you can use LinxOnline eBill to receive daily billing files, monthly invoices and redirection information such as churning services between providers.
Daily access to call data helps you to develop your own pricing packages, billing cycles and branding. It also means you can identify potential target markets for your product, as well as abnormal call patterns, to better manage debt and fraud.
Find out more
For Telstra Wholesale Customers:
|Contact your account manager or service manager for a billing solution that suits your business.|
eInvoiceLinxOnline eInvoice is based on the eBill platform and delivers a simpler customer interface. It is ideal for products that are not subject to the eBill churn model and do not have a usage component, such as DSL Broadband, Spectrum Sharing or ULL.
Your Telstra Wholesale account manager can tell you about the suitability of eBill and eInvoice for your business.
TW LinxOnline Analyst™TW LinxOnline Analyst™ is our new online billing and reporting solution to make managing your Telstra Wholesale bills easier. With TW LinxOnline Analyst™, you'll save time by quickly and easily viewing, comparing, analysing and reporting on your bills - all in one place.
TW LinxOnline Analyst™ offers a host of versatile and easy to use functions including consolidated bills, comprehensive data views, customised reports and filtering.
We have a formal process for making sure that any disputes about billing, such as alleged inaccuracy, omission or error in relation to a charge on a bill, are handled quickly and professionally.
It’s important that you read your customer agreement as this sets out timeframes and provisions for resolving any billing dispute.
To lodge a billing dispute use the Telstra Wholesale Customer Portal or complete a billing dispute form and email us at:
Carriage Service Providers email:
Internet Service Providers email:
Telstra Wholesale customers can also call us on 1300 554 810 for help with billing disputes.
The above contacts are for Telstra Wholesale customers only and do not apply to Telstra residential or business customers.
Carrier and Data Providers
(61) 1300 897 378, Option 3
(61) 1300 886 060
Carriage Service Providers and Internet Service Providers
(61) 1300 897 378, Option 3
(61) 1300 866 060
TW LinxOnline Analyst™
(61) 1300 897 378, Option 5
Service level credits
We have a formal process in place to manage Service Level Credits claims where Telstra may have contributed to delays in the provision or repair of a service covered by the CSG Standard. This claims process is described in your customer agreement.
To lodge a claim, please go to the Telstra Wholesale Customer Portal or complete a claim form and cover note and email us at DW.Claims@telstrawholesale.com or call 02 8576 9238 for more information about the Service Level Credit claim process.
TW Analyst and eBill customers have help desk support to assist with the billing process, including system support.