Product features we are exiting

Keep track of important dates and go to product options for our exiting PSTN features products.

PSTN features
Key dates
Feature name Stop sell national date National exit date
Abbreciated Dialling 1 Sep 2018 1 Mar 2019
Business Links (Call Transfer) 1 Apr 2019 30 Sep 2019
Call Control 1 Apr 2019 30 Sep 2019
Call Forward Fixed Diversion 1 Sep 2018 1 Mar 2019
Easy call - Voice Multiple Number/Aux Voice Multiple Number 1 Apr 2019 30 Sep 2019
EasyCall (Voice Multiple Number/ Aux Voice Multiple Number) 1 Apr 2019 30 Sep 2019
Faxstream Duet Phone & Fax Multiple Number Services 1 Apr 2019 30 Sep 2019
Faxstream Enhanced 1 Apr 2019 30 Sep 2019
Fixed SMS 1 Apr 2019 30 Sep 2019
Multiple feature exit including centel plus 1 Sep 2018 1 Mar 2019
Number Redirection RVA 31 Oct 2019 30 Oct 2020
Premium Rate Services InfoCall (190x) 1 Apr 2019 30 Sep 2019
Private/Home metering (also referred to as Customer Loop Metering 12 KHz) 1 Sep 2018 30 Jun 2019
SMS Access Manager 28 Feb 2020 28 Feb 2021
Time (1194) 1 Apr 2019 30 Sep 2019
Weather (1196) 1 Apr 2019 30 Sep 2019
0015 International Fax 1 Sep 2018 1 Mar 2019
What next?

Some product features are being phased out by Telstra Wholesale as part of our National Exit, Stop Sale and Regional nbn Disconnections strategies. But don't worry - we're here to help you make an easy transition to a suitable replacement service. Please see below to learn about our recommended replacement service for each feature, or view the links provided to find out more about the exiting process.

Replacement services for PSTN features


Telstra Wholesale has a wide range of available services to replace your end-of-life PSTN features. In some cases where PSTN features are not being directly replaced, we may recommend hardware upgrades that allow you to achieve similar levels of functionality.

  • EasyCall - Telstra Wholesale can provide a second fixed line service to maintain access to multiple voice numbers.
  • Faxstream Enhanced - customers may continue to receive and send faxes on their fax line via a fax machine, however they will not be able to use the features being exited.

Making the switch from PSTN isn’t complicated - but it is important to ensure your customers are protected from disruption. We recommend you explore our “Six Steps to Help Prevent Customer Churn During Technology Migrations”.


PSTN image

Explore our exits pages