Publisher:
Telstra Wholesale
Name:
Analogue Voice
Copyright Date:
28/03/2017
Copyrighted By:
Telstra Wholesale
Family Friendly:
Yes
Language:
English
Categories:

An easier transition to the nbnTM Network

We know that your customers have different needs when moving to the nbn network. Our Analogue Voice product makes it easier for your customers with existing analogue services to transition.

 

Analogue Voice lets you offer a traditional analogue telephone service to your customers using the nbn network. This is delivered over nbn Traffic Class 1, meaning prioritisation over broadband traffic to deliver a more reliable voice service. Your customers can continue to use their current analogue telephone equipment over existing home wiring, making it a seamless move to the new network.

 

Customers can have all the benefits of standard telephony services bundled with their broadband services and delivered through the Telstra supplied Home Network Gateway (HNG) device. We deploy software upgrades remotely to the HNG so your customers always enjoy the most up-to-date capability from our network.

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More growth potential for your business

Provide meaningful customer experiences

Using the nbn Connection box, up to two Analogue Voice services can be provided for customers who require more than one telephone service. Those customers with older equipment will also gain peace of mind from knowing that our solutions will support them without them needing to upgrade unnecessarily.

An easy transition

You need to get up and running with the minimum of hassle. We manage nbn co appointments on your behalf at a time that suits your customers. Integration with Telstra Wholesale is made easy due to the fact that we use familiar and existing processes and systems. This simplifies the technical delivery of services and provides more meaningful customer experiences. Our network architecture saves you time and money, for example by reducing calls to your help desk, and the time spent answering basic queries.

A strong, high performing network

Our levels of redundancy mean high availability of Telstra’s POI interconnect and core network for customers and their end users. This means a lower risk of interruptions to services that could ultimately mean lost revenue or reputation for your businesses, or poor experiences for consumers.

nbn™, nbn co, and other nbn™ logos and brands are trademarks of nbn co limited and used under licence.

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Why choose Telstra Wholesale

As the NBN is rolled out across Australia, our national coverage across all 121 NBN Co Points of Interconnect means we can help you meet your customers’ growing voice needs. We provide extensive transition support resources to help you transition your customers to the NBN.

You’ll have access to our online quoting, ordering and billing tools, giving you a faster and more efficient pre and post-sales experience.

Our service assurance facilities et you report service difficulties 24 hours a day, 7 days a week through our LinxOnline Service (LOLS) systems or by calling our Telstra Wholesale Service Centre.

Getting Connected

Our experienced team of technical specialists will work with you to identify the Analogue Voice solution that’s right for your business.

We’ll work closely with you throughout our pre-requisite onboarding activities including establishing your chosen Broadband Aggregation option, your billing interfaces and the ordering interfaces that will allow you to order end user service orders through LinxOnlineTM Ordering (LOLO) and or LinxOnlineTM Interactive Gateway (LOLIG).

Technical Resources

Voice on the NBN
Fact sheet - Click image to view

Voice on the NBN
Technical Diagram - click image to enlarge

Customer Portal Resources

Login to the Telstra Wholesale Customer Portal to access the following documents:

  • Broadband and Voice Operations Manual
  • Transition Blueprint
  • Broadband and Voice Telstra Service Interface Specification (TSIS)
  • Onboarding guide
  • NBN Troubleshooting Guide
  • LinxOnlineTM Ordering and LinxOnlineTM Interactive Gateway reference guides