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NBN and Definitive Agreements

The NBN is a Federal Government initiative which aims to provide Australians with access to high speed broadband.

Under the initiative, a multi-technology mix of fibre to the premises (FTTP), fibre to the basement (FTTB) fibre to the node (FTTN) and Hybrid Fibre Coaxial Cable (HFC) will be rolled out, on a region-by-region basis, to 92% of Australia's premises, while the remaining 8% will be served by either fixed wireless or satellite technologies (NBN Co Corporate Plan 2016).

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On 14 December 2014, Definitive Agreements between Telstra, NBN Co and the Commonwealth were amended and restated to formalise Telstra’s participation in the rollout of the NBN Fixed Line Network. The amendments reflect the transition to a multi-technology mix for the deployment of the NBN Fixed Line Network. In accordance with changes in the Commonwealth’s approach, Telstra’s Migration Plan has been varied (as set out below) and the Structural Separation Undertaking (SSU) which was approved by the ACCC on 28 February 2012 has remained unchanged and continues in effect.

Detailed information on the Definitive Agreements can be found on Telstra's Investor Relations website.

Migration Plan

The Migration Plan is a binding instrument which sets out the steps Telstra will take to disconnect voice and broadband services on its copper and HFC networks.

The Migration Plan in its original form commenced operation on 7 March 2012. The Federal Government’s original proposal was to deploy the NBN Fixed Line Network as an FTTP network and the Migration Plan as originally approved by the ACCC was based on that model. The Federal Government subsequently decided to deploy the NBN Fixed Line Network using a combination of fixed network technologies and the Migration Plan has been varied accordingly. The variations to the Migration Plan were approved by the ACCC on 26 June 2015.

NBN Co is responsible for the process of connecting fixed line services to the NBN. Telstra’s Migration Plan provides wholesale customers with a level of certainty about Telstra’s obligations to disconnection services at the end of the 18 month migration window (note there are some limitations on this timing, as the disconnection process for existing active copper services must commence 18 months after region has been declared ‘Ready for Service’ except in the case of Service Continuity Regions whereby a further 6 months is provided.) Wholesale customers are able to lodge orders to cancel services at any time before the required disconnection date. This allows customers to align disconnection with any related connection orders they may have with NBN Co and coordinate connection and subsequent disconnection activities during the migration window, in a way that maximises service continuity for their end users. The migration process occurs progressively as the NBN rolls out to new regions.

Telstra has committed to using existing ‘business as usual’ processes where possible for disconnecting premises. We will also use current and well-understood industry processes including Local Number Portability and offer call diversion facilities, to allow the smooth migration of services.

Visit our Rollout Schedule, Copper Cease Sale and Copper Disconnections pages for additional information.



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Required Measures

The Required Measures form part of the Migration Plan. The original versions of the Required Measures were the product of extended consultation with the ACCC and industry. As part of the recent changes to the Migration Plan, Telstra simplified these Required Measures and made some minor amendments. A copy of these Required Measures can be found in Schedule 3 and Schedule 7 of the updated Migration Plan.

Telstra is now in the process of updating Required Measures 1 (pull through), 2 and 3 (processes for managed disconnection) and 4 (rebuilding copper paths) to take account of the changes to the disconnection process as a result of the transition to a multi-technology NBN rollout. The process for updating the Required Measures is specified in clause 5 of the updated Migration Plan. As part of this process, Telstra will consult with you and take into account the outcome of that consultation. A summary of the feedback received will also be provided to the ACCC when lodging the updated Required Measure for approval. The updated Migration Plan requires Telstra to lodge updates for Required Measures 1, 2, 3 and 4 within seven months of the commencement date of the updated Migration Plan.

Further information on Required Measures 1 and 4 are below. Please see the Disconnections page for further information about Required Measures 2 and 3.

Required Measures 1a - Pull Through Consents

Telstra has an obligation under the Migration Plan to use reasonable endeavours to obtain an agreement from wholesale customers for NBN Co to conduct Pull Through activities. The Required Measure documents the process by which we propose to obtain this agreement from wholesale customers.

The latest version of Required Measure 1(a) is at Schedule 7 of the updated Migration Plan. We’ve also prepared an explanatory document to help you understand the Required Consents for Pull Through process and how we’ll engage with you to seek the Required Consents for Pull Through.

Required Measures 1b

Notification of pull through exception events and installation of temporary cable

The purpose of this Required Measure is to establish Telstra’s role in communicating information from NBN Co to wholesale customers about Pull Through Exception Events as they arise. Required Measure 1 (b) complements Required Measure 1 (a) by setting out the process Telstra will follow to communicate to an affected wholesale customer that Telstra has received notification from NBN Co that a particular event has occurred in the course of NBN Co conducting Pull Through activities. The latest version of Required Measure 1(b) is at Schedule 7 of the updated Migration Plan.

Consents, Releases and Undertakings (Deed Poll)

This is the document by which we seek the consents, releases and undertakings of each of our wholesale customers in respect of Pull Through, for the benefit of NBN Co. The deed poll is further described in Required Measure 1(a).

Required Measure 4 – Rebuilding Copper paths

From time to time, Telstra will, in accordance with the Migration Plan, need to build a Copper Path to replace one that has been permanently disconnected in its systems. The Migration Plan allows Telstra to build a Copper Path where Telstra receives an order for a new Direct Special Service or a Special Service Input at that Premises. Required Measure 4 sets out the process Telstra will use to build a Copper Path where the Copper Path has been permanently disconnected, in order to facilitate the supply of new Special Services or Special Service Inputs.

If required, Telstra can rebuild a Copper Path to provide ULLS as a Special Service Input. However, Telstra is not able to provision an order for Spectrum Sharing Services (“SSS”) (referred to as Line Sharing Services or “LSS” in Required Measure 4) for use as a Special Service Input once a premises has been Permanently Disconnected. This is because SSS requires an underlying active PSTN service in order to be provisioned. Following the Disconnection Date for a Rollout Region, Telstra is required to disconnect PSTN services, so SSS as a Special Service Input will not be able to be supplied post the Disconnection Date. Wholesale customers seeking to order SSS as a Special Service Input should consider ordering ULLS instead.

The latest version of Required Measure 4 is at Schedule 7 of the updated Migration Plan.

Under the Multi Technology Mix arrangements, Telstra is transferring ownership of its copper assets to NBN Co, where these are being used to support FTTN and FTTB services. Telstra then retains use of lines under new continuity arrangements, in place with NBN Co. Telstra is currently reviewing Required Measure 4 to ensure that any process for rebuilding Copper Paths reflects these new arrangements.

Links to Resources

Here are the documents mentioned on this page

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