Working with us

Service level credits

Telstra Wholesale has a formal process in place to manage Service Level Credits claims where Telstra may have contributed to delays in the provision or repair of a service covered by the CSG Standard.

The Service Levels Credits claims process is described in your customer agreement.

Lodging a claim
To lodge a claim, please go to the Telstra Wholesale Customer Portal or complete a claim form and cover note (see Resources below) and email us at DW.Claims@telstrawholesale.com or call 02 8576 9238 for more information about the Service Level Credit claim process.

For a full list of Telstra Wholesale contact details go to Contact Us.

Next Steps

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