Working with us

Our performance

So you know how we are performing, Telstra Wholesale provides comprehensive reports on our performance in the
following areas:
  • initial provisioning and repair of fixed line and broadband services
  • timeliness of transferring customers between service providers
  • timeliness of our billing and billing dispute resolution processes.

Performance Metrics

We update these performance metrics each month.
LinxOnline eBill (PDF, 55KB)
Local Number Portability (PDF, 54KB)
Mobile Number Portability (PDF, 55KB)
Billing enquiries (PDF, 123KB)
Billing disputes (PDF, 40KB)
Multi-carrier Pre-selection churn completions (PDF, 50KB)

Next Steps

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