Working with us

Customer transfer

At Telstra Wholesale we manage customer churn, portnd transfer processes to ensure a high level of performance, efficiency and consistency for our customers. Our processes are ISO 9001 quality accredited.

Our customer port, churn and transfer processes include:
  • eBill package redirection churn
  • Broadband Transfer
  • Mobile Resale churn
  • Multi-Carrier Pre-selection churn
  • Local Number Portability
  • Mobile Number Portability
  • Unconditioned Local Loop requests.

Resources

Performance metrics
LinxOnline eBill (PDF, 54KB)
Local Number Portability (PDF, 57KB)
Mobile Number Portability (PDF, 57KB)
Multi-Carrier Pre-selection churn completions (PDF, 54KB)

Next Steps

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