Billing

As a Telstra Wholesale customer you can access and manage your accounts easily using LinxOnline, our online customer service tool. Available 24 x 7, it means you can manage your accounts with us when it’s convenient for you.

As a new customer you’ll have access to self-service online or electronic billing. Existing customers receiving paper bills can soon expect to be moved to one of our automated solutions:

• LinxOnline eBill or eInvoice (electronic billing), or
• LinxOnline BillView™ (online billing).

LinxOnline eBill
If you’re a fixed line voice and data service provider use LinxOnline eBill to receive daily billing files, monthly invoices and redirection information such as churning services between providers.

Access to call data on a daily basis helps you to develop your own pricing packages, billing cycles and branding. 

It also means you can identify potential target markets for your product, and abnormal call patterns to better manage debt and fraud.

Features:

• Automated customer transfer (churn) and billing facility
• Charges are redirected at service level not account level
• A daily electronic data transfer between Telstra Wholesale and service providers that includes: 
    - service transfer requests
    - billing data including call records
    - local call itemisation
• Fixed line voice services, and most data services, billing support.

For eBill enquiries and fault reporting

Contact the eBill help desk:
• By phone on 1800 645 612 (8:00 am - 5:30 pm AEST Monday to Friday)
• by email at EBill@team.telstra.com

eInvoice
LinxOnline eInvoice is based on the eBill platform and delivers a simpler customer electronic interface . It is ideal for products that are not subject to the eBill churn model and do not have a usage component, such as DSL Broadband, Spectrum Sharing or ULL.

Telstra Wholesale account managers can advise you on on the suitability of eBill and eInvoice for your business.

LinxOnline BillView™
LinxOnline BillView™ (LOLBV) allows you to view, print and manage bills online, giving you fast and efficient access to comprehensive account data.