Operational management

At Telstra Wholesale, our operations teams can assist you with  all technical and operational issues.

Business Operations
The Business Operations team manages your operational relationship with us.  Business Operations managers work with you to manage provisioning, billing and service assurance processes, ensuring systems are automated appropriately to maximise your productivity. Your Telstra Wholesale business operations manager makes sure your products and services are delivered on time and on budget. He or she will coordinate operational interfaces, set up requirements, provide information on Telstra Wholesale processes and handle day-to-day operational escalations.

Billing
Our billing team manages data security and billing integrity, develops service quality programs, works to simplify operational standards and help resolve disputes that may arise.

Customer transfers
The Telstra Wholesale Customer Transfers team manages key industry churn processes including:

• multi-carrier pre-selection churn
• fixed rebill churn
• broadband transfers
• local number portability
• mobile number portability, and
• unconditioned local loop requests.

We have ISO 9001 quality accreditation, which ensures we manage our complete churn processes with minimal variation
for you.

Read more about our Operational Support.