Working with us

Customer service

The quality of our service is the single most important thing we offer. That’s why we work with you to make sure you’re getting the products, services and support you require.

As a Telstra Wholesale customer you benefit from our expertise and easy-to-use customer services and systems to help reduce your operational and investment costs.

Importantly, we’re always looking for ways to do things better, like improving our online systems and automation levels so you can focus on growing your business. And our Customer Satisfaction team ensures we continue to improve your experience when dealing with us.
 

Account Management

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Our Telstra Wholesale account management team is a group of dedicated professionals committed to meeting your business needs.

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Operational Management

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At Telstra Wholesale, our operations teams can assist you with  all technical and operational issues.

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Customer Satisfaction

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We’re committed to improving our level of customer service and your level of satisfaction when doing business with us. Put simply, it’s about placing you, our customers, at the centre of everything we do.

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Accreditation and Awards

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In April 2011, Telstra Wholesale achieved the full certification level of the International Customer Service Standard (ICSS), an internationally recognised body that benchmarks performance in relation to standards of service excellence.

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